In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Frequently asked questions

Why do we have compulsory personal injury motor accident insurance?

Every one of Canberra’s 300,000 vehicle owners must pay for this insurance when they register their vehicles. Without this insurance, injured people could be left without a way to recover their loss and manage their injuries. This is why personal injury motor accident insurance is compulsory when you register a vehicle in every state and territory in Australia.

In the ACT, you select your insurer when you register your vehicle. The available insurers and their premiums are included on your registration notice, and you pay for this and the ACT Government registration costs at the same time.

Why is the government introducing a new scheme?

Under the current CTP scheme, many people are either not covered when they were injured on ACT roads, or it can take a number of years to receive a final settlement. The new Motor Accident Injuries (MAI) scheme ensures Canberrans will get fairer, faster and more comprehensive support, regardless of whether they were at fault in an accident or not.

There was an extensive community engagement process on the development of the new scheme. More information can be found at YourSay website.

What is the difference between the MAI scheme and the CTP scheme?

The current CTP scheme is an at-fault common law scheme where an injured person can seek damages through legal processes. The scheme does not cover accidents where fault cannot be proven. It also does not pay benefits to the person who was at fault, although an injured person can access up to $5000 for early medical expenses.

The new MAI scheme will replace the current at-fault CTP scheme. A key feature of the new scheme is that it will no longer be necessary to prove another driver was at-fault in order to access benefits following injury in a motor accident. The provision of benefits, for treatment and care as well as income replacement, is for up to five years.

What do I need to do in preparation for the introduction of the new scheme?

You are not required to do anything. All existing CTP policies will transfer to the MAI scheme. When your registration becomes due on or after 1 February 2020, you will select your insurance provider for the MAI scheme and pay the relevant premium.

Will premiums be more or less expensive under the new scheme?

A reduction in premiums is possible; however, premiums are set by the insurers, not the ACT Government. When designing the new scheme, we set an objective that premiums should not be higher under the new scheme. Most importantly, the new scheme guarantees that everyone gets coverage when they need it.

What is a Whole Person Impairment (WPI)?

Whole person impairment (WPI) is an internationally-recognised way of determining how permanently impaired a person is from an injury. It expresses the degree of a person’s permanent impairment resulting from the injury sustained in motor accident as a whole number percentage. A WPI is established through an assessment done by an independent medical examiner.

Further information about our WPI assessment guidelines will be available before the new scheme commences.