In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Exceptions in the motor accidents injury scheme

There are several factors that can exclude or limit defined benefit entitlements under the Motor Accident Injuries scheme. A person will be informed by the insurer if any of these exclusions apply.

Criminal offences

Serious offenses and driving offenses will limit or exclude an injured person’s entitlements.

For more information as to what constitutes a serious offence, see section 48 part 7 of the Motor Accident Injuries Act 2019. For more information as to what constitutes a driving offence please see section 41 of the Motor Accident Injuries Act 2019.

Workers Compensation insurance claims

Injured people covered under a workers’ compensation scheme have the choice of receiving defined benefits or making a common law claim, if eligible, under either their workers compensation scheme or the new Motor Accident Injuries scheme.

Pension age

If a person is over the pension age and still employed, income replacement will be provided for two years from the date of the accident. This is intended to provide a period for the injured person to transition to other available income streams of either superannuation or the pension.

Foreign Nationals

Foreign nationals will receive ongoing statutory treatment and care and income replacement payments during their stay in Australia. A foreign national can commute the defined benefits for treatment, care and income replacement as a lump sum once they return home overseas if the amount is AUD $10,000 or greater.

Damages already paid

An injured person is not entitled to benefits if damages related to the loss have already been paid.

Uninsured motor vehicles

A person injured while driving an uninsured vehicle will generally be excluded from income replacement and quality of life defined benefits, except in some circumstances such as a blameless accident.

Self-inflicted injuries

An injured person is not entitled to benefits (except for treatment and care, and funeral benefits) if the injuries were intentionally self-inflicted.

Detainees and young detainees

If the injured person was a detainee or a young detainee at the time of the accident, they are not entitled to income replacement or treatment and care benefits for the period they are a detainee. They are entitled to a quality of life benefit, if they meet the criteria.

Lifetime Care and Support (LTCS) Scheme

If the Injured person is a participant in the LTCS scheme, they are not entitled to treatment and care benefits.