In a life threatening emergency dial Triple Zero (000)

In a life threatening emergency dial Triple Zero (000)
ACT Public Hospitals

Canberra Hospital

5124 0000

Calvary Hospital

6201 6111

Mental Health

Call Mental Health Triage on

1800 629 354

(free call except from mobiles or public phones) or

6205 1065

Poisons Hotline

For a poison emergency in Australia call


Drug and Alcohol Help Line

The Drug and Alcohol Help Line is available 24-hours, 7 days a week on

5124 9977

Health Protection Service

For after hours urgent public health matters including environmental health, radiation safety, food poisoning and communicable disease management phone:

(02) 6205 1700


24 hour health advice

1800 022 222

ACT State Emergency Service

Emergency help
during flood or storms

132 500

Cover for injured people

The current compulsory third party (CTP) insurance scheme covers other people (including pedestrians, passengers, pillion riders and cyclists) injured in an accident with a motor vehicle where they can prove someone else was at fault. It does not cover accidents where fault cannot be proven.

This will change when the Motor Accident Injuries scheme commences from 1 February 2020, which covers everyone injured in a motor vehicle accident.

This will mean about 600 more Canberrans each year will be covered by the new scheme than under the current scheme, delivering better and fairer coverage for people who are injured in an accident.

Importantly, the new scheme provides cover for up to five years for:

This cover can start immediately, so people can get the treatment they need to recover from their injuries as quickly as possible. Find out more about the benefits that will be available under the new scheme.

There are some limited exceptions to this cover.

People with more serious injuries may also be eligible to make a common law claim for compensation if they are injured by someone else’s negligence and they:

In the case of a blameless accident, such as where the driver has a heart attack or a kangaroo hops onto the road, the driver may be said to be at-fault (or deemed at-fault) so that other injured people can still make a common law claim.

Find out more about common law claims under the Motor Accident Injuries Scheme.